Standards of Performance

All employees of Utica First Insurance Company are committed to providing the most prompt and courteous service, both to our policyholder and to our independent agent. Therefore, once required documents are received at our office the following standards are established to assure excellent service.

Personal Lines Policies

• We will issue a new business policy within three (3) working days after receipt of a completed application.
  
  
• We will issue a renewal policy at least 30 days prior to the effective date.
  
  
• We will issue an endorsement within five (5) working days after receipt of the necessary information.
  
  

Commercial Lines Policies

• We will issue a new business policy within five (5) days of receipt of a completed application and all pertinent underwriting information.
  
  
• We will issue a renewal policy at least 60 days prior to the effective date as long as the required renewal information has been provided.
  
  
• We will issue an endorsement within ten (10) working days after receipt of the necessary information.
  
  

Claims

• Bodily Injury claims — we will contact an insured or injured claimant who reports a loss within 24 hours after receipt of the accident report. Any other claimant will be contacted within 48 hours after receipt of the accident report.
  
  
• Property claims — Insured experiencing a property loss will be contacted within 48 hours after the loss has been reported.
  
  

All Other Service

• All incoming telephone calls, faxes, or emails that require a response are expected to be answered the same day, preferably within an hour of receipt.
  
  
• When circumstances make same day service not possible, it is expected that a response will be made at the earliest opportunity the morning of the next work day.