Coronavirus (COVID-19) Information
Payment Issues Due to COVID-19 Situation
During this difficult time, Utica First is assisting customers in each of the states listed below. Any policyholders that are experiencing financial hardship due to COVID-19 should follow the applicable instructions below or call us at 1-800-456-4556 and press "2" to be connected with our Billing Department for assistance. Due to an increased call volume, phone wait times may be longer than usual. Please be patient and know we are working hard to help everyone as quickly as possible.
On March 30, 2020, the Ohio Department of Insurance issued Bulletin 2020-07. In accordance with this bulletin, Utica First will provide existing insureds with a 60-day grace period to pay insurance premiums for any policyholders that can demonstrate financial hardship because of COVID-19. If you require a 60-day grace period please call us at 1-800-456-4556.
New York Policyholders
Governor Cuomo's March 29, 2020 Executive Order Number 202.13 ("EO 202.13") directed the Superintendent of Financial Services to promulgate emergency regulations. This emergency measure implements EO 202.13 by providing certain relief to policyholders, contract holders, and insureds who can demonstrate financial hardship because of the COVID-19 pandemic. If you are experiencing financial hardships related to COVID-19 and require a 60-day grace period please complete and return the below form or call us at 1-800-456-4556.
Please click here for a copy of the amendment from the Superintendent of Financial Services
New Jersey Policyholders
On April 9, 2020, Governor Murphy issued Executive Order No. 123 ("EO 123"). EO 123. In response, the Commissioner of the Department of Banking and Insurance has issued Bulletin 20-15. The Department is directing all licensed property and casualty insurance carriers to provide their insureds who may be experiencing a financial hardship due to COVID-19 with at least a 90-day grace period to pay insurance premiums so that insurance policies are not cancelled for nonpayment of premium. If you are experiencing financial hardships related to COVID-19 and require a 90-day grace period please complete and return the below form or call us at 1-800-456-4556.
Message From Our President
To our Agents & Business Partners:
We want to ensure you that Utica First has undertaken actions that address the safety of our employees while serving the needs of our Agents & Business Partners. Our company has robust business continuity processes in place – we are confident in our ability to deliver our services to you uninterrupted. While we recognize the current COVID-19 pandemic is a dynamic situation, we have responded quickly to put in place best practices so we can continue to provide a high level of service:
- The majority of our employees working remotely and are continuing business as usual.
- We are conducting additional office cleanings to avoid risk of cross-contamination.
- The company has discontinued all business-related travel, including conferences, indefinitely.
- Finally, we have established strict guidelines for visitors to our building as we avoid in-person meetings at this time.
We appreciate your patience during this time and want you to know that we will deliver the same high level of service during these turbulent conditions. Please direct any questions to your Utica First business contact, as you would normally do or to me if I can be helpful.
We hope that you, your families and co-workers remain safe and healthy during this rapidly developing global health situation. We will get through this together.